Atlassian Certified Professional · South Tyrol, Italy

Consultant for Jira, Confluence & JSM. Forge app developer.

I help teams set up, administer and streamline their Atlassian Cloud sites – and I build and publish my own apps on Atlassian Forge.

Get in touch See services
South Tyrol, Italy · remote Deutsch · Italiano · English
01 · Services

What I can do for your Atlassian site

Hands-on help from someone who administers Jira, Confluence and Jira Service Management every day – and who builds on the platform himself.

Setup & administration

Configuring Jira, Confluence and Jira Service Management Cloud: projects and spaces, schemes, permissions, request types, queues and SLAs – set up cleanly and documented.

  • Jira
  • Confluence
  • JSM

Workflows & automation

Workflows that match how your team actually works, JQL that finds what matters, and automation rules that remove repetitive manual steps.

  • Workflows
  • JQL
  • Automation

Cleanup & migration advice

A structured look at grown configurations: redundant schemes, fields and statuses, unclear permissions. Practical recommendations for consolidating – or for planning a move.

  • Audit
  • Consolidation
  • Documentation

Custom Forge apps

When configuration is not enough: purpose-built apps on Atlassian Forge, running on Atlassian's own infrastructure, with minimal permissions and no external data egress where possible.

  • Forge
  • UI Kit
  • REST APIs
02 · Featured app

Built and published by me

From concept to operation: my own app on the Atlassian Marketplace, published through my company.

Passed Marketplace review Runs on Atlassian Forge

Statuswatch

Time in status for Jira, counted in your working hours.

One panel on the work item view answers one question: how long has this item spent in each status? Works on Jira Software and Jira Service Management work items.

  • Business-hours calendars per project: working days, hours, breaks, holidays and time zone
  • Every stay per status, repeat visits and due-date tracking – the clock stops at Done
  • No external egress, no analytics, no write scope – reads as the signed-in user
  • Free for sites with up to 10 users
status-watch.io Atlassian Marketplace
03 · Certifications

Atlassian Certified Professional

Both credentials are publicly verifiable on Atlassian's certification platform.

Jira administrationConfluence administrationJira Service Management JQL & AutomationForge developmentLog analysis & ticket triage Technical documentationGitLab
04 · Experience

From engineering and the field to the Atlassian ecosystem

  1. Since Aug 2026

    Software development & publishing

    KLOTZ MICHAEL · sole proprietorship · Eppan, South Tyrol
    • Own analytics app on the Atlassian Marketplace, from concept to operation: Statuswatch measures time per status
    • Passed Marketplace review; as a Forge app it meets the technical requirement for “Runs on Atlassian”
    • Calculation logic verified against an independent second implementation; reproducible test and verification methodology
  2. Since Dec 2025

    IT consulting & technical customer success

    for Meetical · Atlassian Silver Marketplace Partner
    • Supporting 150+ business customers worldwide: ticket analysis, server and browser log analysis, reproducible bug reports for development
    • Daily administration of Jira, Confluence and Jira Service Management – including the JSM customer support portal
    • Guiding customers from onboarding to rollout: clarifying requirements, recommending configurations
    • Designed and wrote the complete technical product documentation: docs.meetical.io
  3. 2021 – 2025

    Entrepreneur, agriculture & energy

    Self-employed · South Tyrol
    • Ran my own Demeter apple farm: production, marketing and business management
    • Co-founder of a vegetable farming startup
    • Project lead and installation of photovoltaic systems for clients
  4. 2013 – 2021

    Mechanical engineering

    TFO Max Valier Bolzano · TU Graz · internship at Doppelmayr Italia

Education

TU Graz
Mechanical Engineering, 60 ECTS · 2019 – 2021 (not completed)
TFO Max Valier Bolzano
Matura in Mechanical Engineering · 2013 – 2019

Languages

German
Native
Italian
Second language (Matura)
English
Daily working language
05 · Contact

Let's talk about your Atlassian setup

Whether it's a messy workflow, a new service desk or an idea for a Forge app – write me a short note and I'll get back to you.

klotz_michael@outlook.com LinkedIn